Merchandise Shipping Policy

All the merchandise orders will be shipped separately and delivered in 7-10 business days.

ACM (Panel) / Storage Shipping Policy

Standard LTL Delivery – Curb Side

  1. Carrier May Call Ahead
  2. Curb side delivery only
  3. Pallet Jack / Lift gate provided

Premium Residential Delivery – Doorstep/Driveway Delivery

  1. Shipper will call for appointment for delivery.
  2. Doorstep / Driveway delivery (if space available)
  3. Pallet Jack / Lift gate provided
Type of service Premium Standard
Delivery Appointment Y N
Pallet Jack / Lift Gate Y N
POD (Proof of Delivery) Signature Y Y
Adhoc Requests(send email to enphasestore@enphaseenergy.com) Y N
Recon Requests(send email to enphasestore@enphaseenergy.com) N N

 

What not to expect from carrier?

  1. Debris removal.
  2. Assembly of product
  3. Removing freight from packaging
  4. Moving freight inside the home, room of choice
  5. Text updates, right now they are only performing day of calls
  6. No adhoc or recon request will be adhered to unless provided by Enphase

Note: For any questions or concerns with respect to the shipping policy and delivery, please email enphasestore@enphaseenergy.com